SHIPPING

All orders are printed within 2 to 5 business days after receiving your order confirmation email. Delivery times apply once your order is dispatched. Estimated delivery dates are on a best-endeavours basis.

International Shipping
Worldwide shipping on all print orders should usually arrive within 5-25 business days. All prints, framed or unframed, ship from the UK or Germany.

How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status.

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us with your name and order number, and we will look into it for you.

----

REFUNDS & RETURNS POLICY

We absolutely guarantee your satisfaction and that your order will arrive in perfect condition and will match the specifications on our website. Defective and damaged prints will be immediately replaced. If you change your mind about your artwork, we will consider returns on a case-by-case basis, as artworks have to be made specifically for your order. This does not affect our statutory rights under Distance Selling Regulations.

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at wellwell.artist@gmail.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not France, shipping your goods may take longer than expected.

You can always contact us for any return questions at wellwell.artist@gmail.com.

Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at wellwell.artist@gmail.com